Job Description
Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants. Do you speak Spanish, French or German and have hands on corporate travel experience? Can you book, ticket, re-issue and amend on Amadeus or any other GDS platform?
This newly established team dedicate premium high-touch services to a portfolio of high-value and VIP customers across the European Market.
For this role you will need to thrive in a complex fast paced environment and be able to take full ownership of the end-to-end customer journey.
Does this sound like your perfect role, get in touch today to find out more.
JOB DESCRIPTION:
Arranging all travel from flights to car hire to hotels etc
Prioritise VIP and high-touch customers using dedicated routing views priority queues and tagging
Create modify reissue and cancel bookings using Amadeus (or other GDS platforms)
Handle complex fare constructions ticketing rules exchanges refunds and revalidations
Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution-focused service.
Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes
Participate in structured communication loops to ensure alignment on customer needs and regional priorities
To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner
Provide an excellent service via communications with customers and accuracy of bookings
Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner
Dealing with phone calls and email requests/queries from existing and potential clients
Providing clients with suitable travel options and suggestions of the best way to meet their requirements
Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website
Proactively maintaining relationships with clients at all times
Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised
To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required
EXPERIENCE:
Native level Spanish, French or German speaking language
Proven experience as a Senior Business Travel Consultant or equivalent role
Strong hands-on expertise in Amadeus or another major GDS (Sabre Galileo Worldspan)
Experience supporting VIP executive or high-touch corporate customers
Excellent knowledge of airfares ticketing rules exchanges refunds and IRROPs
COMPANY BENEFITS (to name a few):
Generous holiday allowance
Private healthcare
Life insurance
Counselling support offered
Extensive parental leave in your child’s first year
Volunteering opportunities
Opportunities to work overseas
INTERESTED?
Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) or call me on (phone number removed)
