Business Support Assistant – Business Support

Job Description

The role:

As a Business Support Assistant within Specialist Children’s Services at NHS Greater Glasgow and Clyde, you will play a crucial role supporting multidisciplinary teams to deliver high quality care to children and families. This varied and rewarding role requires administrative expertise, initiative and organisational skills to keep services running smoothly. You will work independently for much of the time while remaining a valued and trusted member of the wider team.

NHS Greater Glasgow and Clyde may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case by case basis following interview and during the pre employment verification process.

Duration, Location, and Working Pattern:

• Templeton Business Centre
• Monday to Thursday, 09:00 to 17:00 and 09:00 to 16:30 on Fridays
• Fixed term until 31st March 2027

Key responsibilities:

• Provide comprehensive secretarial and administrative support to multidisciplinary clinical teams
• Act as a key point of contact for patients, families, staff and external agencies, managing enquiries with professionalism and empathy
• Arrange, amend and manage patient appointments using electronic patient management systems
• Prepare high quality correspondence, reports, presentations and other documentation, including audio typing
• Support meetings by preparing agendas, papers, minutes and following up on agreed actions
• Supervise and support business support staff, ensuring effective cover, induction and ongoing development
• Maintain accurate records, systems and data reporting to support safe, efficient service delivery

Knowledge, training, qualifications and/or experience required:

• Recognised qualification in Administration, such as HNC in Secretarial Studies or Business Administration or SVQ Level 3 or equivalent experience
• Proven experience working in an administrative or secretarial role with a strong understanding of office systems and procedures
• Advanced keyboard and typing skills, including audio typing with a high level of accuracy
• Confident use of IT systems, including Microsoft Office applications and electronic record systems
• Excellent organisational skills with the ability to manage competing priorities and frequent interruptions
• Strong communication skills with a good command of written and spoken English
• A proactive, team focused approach with attention to detail and a commitment to continuous development

What we offer:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Equal Opportunity and Diversity:

NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion.

NHS Greater Glasgow and Clyde recognises the importance of work life balance and offers a range of flexible working options where service needs allow. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde is a Forces Friendly Employer and welcomes applications from across the Armed Forces Community.