Job Description
Business Support Assistant – Inverness
Our Client, a leading law firm, is looking for a Business Support Assistant. As a Business Support Assistant, you will play a vital role in ensuring the smooth operation of our facilities and enhancing the client experience. This is a permanent post, based in Inverness. Monday to Friday 9 – 5 pm.
Job Responsibilities:
- Deliver high-quality customer care and maintain the client experience.
- Manage the reception area, including meet and greet activities and forwarding incoming calls.
- Efficiently handle all appropriate emails in the ‘General’ Mailbox.
- Maintain a working knowledge of the firm’s services to direct enquiries effectively.
- Oversee the Media File for reception and maintain the internal corporate image.
- Service meeting rooms to an agreed standard, including managing the centralised diary and arranging catering as needed.
- Conduct staff inductions and ensure a welcoming environment for new employees.
- Ensure the efficient provision of office resources and maintain relationships with third-party vendors and suppliers.
- Order and maintain stationary and IT stocks, including ink cartridges and toners.
- Ensure compliance with health and safety, hospitality, and hygiene standards.
- Maintain a fully trained team of Fire Wardens and First Aid personnel.
- Provide general administrative duties and secretarial cover when required.
- Record absence and provide ongoing secretarial and admin support.
- Support travel and other booking requirements.
- Maintain training records and provide IT software support for the Business Support Team.
- Assist with internal and external projects as required.
Required Skills & Qualifications:
- Proven experience in a business support or administrative role.
- Strong customer service skills with a friendly and professional demeanor.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficient in Microsoft Office Suite and other relevant software.
- Strong communication skills, both written and verbal.
- Knowledge of health and safety regulations and procedures.
- Experience in reception duties and managing front-of-house operations.
- Ability to work independently and as part of a team.
- Relevant qualifications in administration or business support are desirable.
Call to Action:
If you are a motivated individual with a passion for delivering exceptional service and supporting a dynamic team, we would love to hear from you! Please submit your application, including your CV and a cover letter.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
