Business Manager Operational Service Delivery – Senior Associate

Other
Midlothian
March 10, 2026
£60000 - £60000
Permanent
Urgent

Job Description

Are you experienced in business management and have strong analytical skills? Then you found the right position for you!

As a Business Manager Operational Service Delivery – Senior Associate within the Operational Service Delivery team, you will play a pivotal role in supporting the Head of Operational Service Delivery and their leadership team. You will act as a trusted advisor, driving strategic initiatives, optimizing business performance, and ensuring operational excellence. Your responsibilities will span business management, project delivery, operational support, and process improvement; requiring strong analytical, communication, and stakeholder management skills.

Job responsibilities

  • Act as a trusted advisor to business heads, supporting strategic decision-making and risk management.
  • Organise and present complex information, and prepare analysis and presentations for senior management.
  • Track and report on objectives and key results aligned with strategic priorities.
  • Support operational processes, troubleshoot issues, and resolve discrepancies to mitigate risk.
  • Lead and coordinate team projects, process changes, and migrations.
  • Monitor and analyse SLA/KPI trends, drive actions, and track outcomes.
  • Facilitate change management and process improvement initiatives.
  • Coordinate team activities and prepare materials for meetings and strategy sessions.
  • Support audit, regulatory, and compliance deliverables.
  • Ensure adherence to technical standards, policies, and controls.

Required qualifications, capabilities, and skills

  • Relevant experience in business management, project management, or operational support roles within a financial institution.
  • Strong analytical, technical, and problem-solving skills with keen attention to detail.
  • Ability to communicate effectively with all levels of employees, including senior management.
  • Experience in facilitating change management and strategic communications.
  • Proficiency with Microsoft Excel (analysis, pivots, lookups), PowerPoint, Word, and Outlook.
  • Demonstrated ability to coordinate cross-functional change and migrations.
  • Experience in incident management and remediation with measurable SLA/KPI improvements.
  • Self-motivated, tenacious, and able to work independently in a fast-paced, matrixed environment.

Preferred qualifications, capabilities, and skills

  • Experience with collaboration tools (Confluence, SharePoint) and survey tools (Survey Monkey, Qualtrics).
  • Familiarity with data and BI tools (Tableau, Power BI, Alteryx, Python) or willingness to learn.
  • Experience in operational roles across multiple business areas and functions.
  • Knowledge of the securities industry, fund accounting operations, and back-office processes.
  • Ability to design and maintain SOPs/runbooks and service metrics.
  • Proven track record in driving continuous improvement initiatives.

Location

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