Business Incident Manager – Incident Response Lead

Job Description

Atos is seeking a Business Incident Manager to oversee end-to-end incident handling for NS&I B2B services, including prioritising incidents, coordinating cross-functional teams, and driving service recovery. You will translate technical issues into business impact, ensuring adherence to SLAs and strong stakeholder updates.

The role emphasizes RCA, trend reporting, and continuous improvement, with a focus on delivering timely, clear communications to senior leaders and clients in a fast-paced