Business Analyst – Lending Tribe

Job Description

Join us as a Business Analyst in our Lending Tribe. In addition to standard Business Analysis tasks, as part of the role, you will be required to conduct analysis on the intake of new change initiative requests. This analysis should help drive understanding of what the work entails.

You will work with Product Owners and development teams to impact assess and estimate effort required to deliver change and to triage new demand asks, identifying which squad backlogs are the correct fit within the Lending Tribe.

You should have experience with:

• Core Business Analysis Expertise: Qualified or highly experienced BA with strong analytical thinking, problem-solving skills, and the ability to turn complex, unstructured information into clear business rules and high-quality deliverables (e.g. user journeys, process maps, data models, specifications).
• Proactive & Outcome-Driven Mindset: Self-starter who effectively plans and manages their work, stays customer-focused, and prioritises clarity, accuracy, value delivery, and operational efficiency. Able to work with minimum supervision to pick up very high level business requirements and translate into a detailed impact assessment.
• Stakeholder Engagement & Communication: Skilled at managing stakeholders at all levels, facilitating sessions, clearly communicating complex ideas, handling differing viewpoints, eliciting requirements, and confidently presenting insights.

Some other highly valued skills may include:

• Agile Delivery Capability: Qualified or experienced in Agile environments, with a strong track record of working in Scrum teams, collaborating with Product Owners, and contributing to iterative delivery and prioritisation of value-driven solutions.
• Credit Domain Knowledge: Deep understanding of credit products, credit processes, customer communications, and regulatory requirements, along with awareness of how different parts of the credit lifecycle interact.
• Data & Automation Expertise: Skilled in analysing data structures, flows, and complex business rules, with experience in automation tools or workflow systems and a solid grasp of process optimisation and continuous improvement principles.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Glasgow.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.