Job Description
• Conduct desktop-based technical audits of BREEAM assessments, liaising with translators when required
• Manage personal workload and prioritise tasks to meet deadlines and turnaround targets
• Provide customer support via phone, email and live chat
• Maintain accurate records and update certification databases in line with operational procedures
• Support the onboarding and training of new team members and contribute to the professional development of colleagues
• Assist the leadership team in maintaining high performance standards and improving QA processes
• Participate in continuous improvement initiatives across the team and certification operations.
Requirements
- Degree (or equivalent experience) in a STEM discipline (Science, Technology, Engineering or Mathematics)
- Strong attention to detail
- Analytical thinking
- Clear communication
- Ability to review evidence and apply BREEAM technical standards consistently
- Relevant STEM backgrounds include (but are not limited to): engineering (e.g. civil, mechanical, environmental), physics, environmental science, building services, construction-related disciplines, mathematics, or other science-based degrees involving data analysis and technical problem-solving
- Ability to interpret technical information, data and evidence with a high level of accuracy
- Ability to manage and prioritise workload independently
- Strong attention to detail and accuracy in maintaining records
- Excellent written and verbal communication skills
- Experienced user of Microsoft Office suite, as well as confidence in being a quick learner for other in-house bespoke systems.
ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively – a feature exclusive to JobTailor job listings.
Hard Skills
- Technical Auditing
- Data Analysis
- Evidence Review
- Quality Assurance Processes
- Record Maintenance
Soft Skills
- Attention to Detail
- Task Prioritization
- Customer Support
- Team Collaboration
- Training and Onboarding