Brand Home Lead Guide – Guest Experience & Operations Lead

Job Description

Diageo invites applications for Brand Home Lead Guide at Lagavulin Visitor Centre. This full-time role is a 12-month fixed-term contract with weekend and evening work, including opening and closing responsibilities.

You will lead a small team of Brand Home guides and agency staff, manage bookings, and ensure safe, high-quality guest experiences across Scotland’s malt brand homes. You will drive customer service standards, supervise operations, stock and cash handling, and support F&B