Branch Manager / Associate Director
Job Description
Key details
Location: Shawlands, Glasgow
Hours: Full Time (37.5 hours)
About the role
We are seeking an experienced and commercially driven Branch Manager to oversee our Shawlands office. This is a senior management role focused on providing clear direction, supporting branch performance, strengthening local market presence, and ensuring the team delivers exceptional client service, while staying close enough to the day-to day to step in and support where needed.
About you
The successful candidate will bring strong residential agency experience, sound commercial judgement and excellent people leadership, with the ability to guide the team, oversee standards and take a practical, hands on approach to driving growth across the local market.
You’ll be an ambitious, commercially minded property professional who enjoys leading from the front. Confident, credible and relationship focused, you’ll know how to build trust with clients, motivate a team and identify opportunities to grow market share.
This role would suit someone who combines strong leadership with a practical, hands on style. You’ll be comfortable setting direction, supporting day to day performance and stepping in where needed to help the team deliver outstanding results. Positive, organised and solutions focused, you’ll take pride in creating a collaborative branch culture and delivering an excellent client experience.
Key responsibilities
Leadership and Team Management
- Lead and develop a high performing branch team, providing visible day to day support where needed
- Build a positive culture of collaboration, accountability and continuous improvement
- Recruit, mentor and support team members
Business Development & Growth
- Drive instructions, market share and fee income through both leadership and practical involvement
- Build strong relationships with clients, introducers and local contacts
- Identify revenue opportunities and strengthen local presence
- Work with the marketing team to drive local initiatives, campaigns and community engagement
Market Knowledge
- Oversee instruction generation and actively support the team in converting opportunities
- Use strong local market knowledge to guide pricing, marketing strategy and saleability discussion
- Monitor local market trends, competitor activity and buyer demand
Client Experience
- Ensure a first class client experience, stepping in personally on key matters where appropriate
- Manage key relationships and complex client matters
- Maintain clear, responsive and professional communication
- Drive satisfaction, repeat business and referrals
Financial Performance
- Deliver profitability, fee income and market share targets
- Monitor KPIs, identify performance gaps and support the team in taking practical action
- Manage budgets, resources and operational costs
- Maximise cross referrals across the wider business
Compliance and Governance
- Ensure compliance with legal, regulatory and company requirements
- Maintain strong record keeping, AML compliance and risk management
- Promote best practice and consistency across branch activity
Key requirements
Essential
- Significant experience within residential estate agency
- Proven track record of growing market share and branch performance
- Strong local market knowledge and sound commercial judgement
- Demonstrable leadership and people management experience
- Commercially astute with a strong focus on results
- Excellent communication and relationship building skills
- Full UK driving licence
Desirable
- Experience leading a high performing residential branch
- Valuation experience would be advantageous
- Established network within the Glasgow and Southside property market.
- Experience operating at a senior management level
Competencies
- Collaboration
- Customer Focus
- Communication
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset
- Negotiation
- Business Development
- Decision Making
- People Management
