Branch Assistant

Job Description

About The Role

Aged 21 and above: £12.71 per hour plus personal sales commission

Aged 20 and below: £10.85 per hour plus personal sales commission

What makes a job at CTD a career like no other?

CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.

We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

Key Responsibilities

• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
• Deal with customers face-to-face.
• Ensure showrooms are clean and tidy.
• Ensure branch standards are maintained.
• Ensure point of sale displays are up-to-date and accurate.
• Have a welcoming and confident approach when dealing with the public.
• Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
• Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
• Complete customer orders over the phone.
• Offer exceptional customer service, even when under pressure.
• Offer specific advice to customers on products and their use.

Qualifications

• Previous experience in a retail environment
• Interest in interior design trends.
• Excellent customer service skills.