Billing Manager

Job Description

Type: Full Time • Permanent. Location: Glasgow. Working Pattern: Minimum 2 days per week in the office, 3 days remote.

Role Overview

The GBS Billing Manager within the Order to Cash (OTC) team leads a high performing billing team responsible for delivering accurate, timely and compliant billing services across the firm. This leadership role combines hands on billing expertise with people management, stakeholder engagement and process improvement. You will act as a key point of contact for billing matters, providing subject matter expertise across client billing portals and the Elite 3E e Billing Hub, while working closely with the OTC Manager, partners and regional finance teams to support working capital objectives.

Key Responsibilities

• Lead, develop and motivate the billing team, managing workload peaks and performance.
• Coach and motivate the team through peak workloads, ensuring high service standards and continuous improvement across billing processes.
• Serve as a subject matter expert in billing, liaising with billing portals (Elite 3E, Elite Enterprise or similar) and client portals.
• Support partners and fee earners in achieving billing and working capital targets.
• Engage effectively with stakeholders at all levels, including team members and partner level.
• Drive process improvement initiatives and shape billing service delivery and performance metrics.

Essential Skills & Experience

• Demonstrable experience in a billing or billing team lead role within a law firm or professional services environment.
• Strong leadership: ability to lead, develop and motivate teams, manage workload peaks, and deliver performance.
• Experience supporting partners and fee earners to achieve billing and working capital targets.
• Hands on experience across multiple e billing platforms and client portals, and strong understanding of Order to Cash processes, billing compliance and client SLAs.
• Proficient MS Office skills, especially Excel and Word.
• Excellent attention to detail with a consistently high level of accuracy.
• Confident communicator, able to engage effectively with stakeholders at all levels, including partner level.

What sets this role apart

• Leadership position at the heart of a transforming global finance function.
• Opportunity to shape billing service delivery, performance metrics and process improvements.
• High visibility and collaboration with senior stakeholders across the firm.

Benefits and Well being

• Modern, flexible working – a minimum of 2 days each week from the office, 3 days from home.
• Career progression and development – structured learning and development programmes, leadership capability development, and internal mobility across global offices.
• Inclusive, supportive culture – named GCC Law Firm of the Year and Pro Bono Firm of the Year.
• Benefits and wellbeing: life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day, a 24/7 Employee Assistance Programme and more (eligibility may vary by location and length of service).

Equal Opportunities

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.