Bar Supervisor

Job Description

Job Title: Bar Supervisor

Department: The Resort Bars

Responsible to: Resort Food and Beverage Manager

Responsible for: Being a Top Performer Barman

Hours: 45 hours over 5 days

Scope and general purpose: Exceed the expectations of our guests in bar service to a five-star standard, by creating unforgettable memories and to inspire and challenge yourself to deliver them with passion.

Benefits: Tronc circa £4000 per year (based on 2025 figures). Subsidised live in accommodation with no bills and Wi-Fi, free meals on duty, Development Training Programme, Promotional opportunities, Personal Development Grant up to £250 towards developing yourself (this does not have to be work related). Access to gym and mountain bikes.

Company and Partnership discounts.

EXPECTED SUPERVISION RESPONSIBILITES:

Quality & Customer Service

Productivity

Health & Safety

Environment & Carbon Footprint

Key Responsibilities:

• To apply the safe service of alcohol in line with Licensing (Scotland) Act 2005.
• To host and co-ordinate the bar experience at the resort bars for all guests.
• To ensure that service is delivered with excellent product knowledge and professional understanding of menus, wines and suppliers.
• To prepare bills, process customer payments and transactions using POS system.
• To communicate with customers to resolves complaints or ensure satisfaction.
• To ensure the “cash-up” of the takings, to record and to store safely.
• To ensure the “lock-up” procedure of the bar at the end of service so the building is secure and safe.
• To assist the management of stock and inform Resort Food and Beverage Manager of any low stock levels to ensure your department operates at maximum efficiency.
• To set up the bar and beverage service in line with department guidelines.
• To organise stock, to re-stock and to replenish bar supplies by ensuring quality control of storage of all drinks.
• To put away any deliveries for your department by checking against delivery notes or invoices, reporting to the Resort Food and Beverage Manager.
• To assist monthly stocktake and to update a stocktake sheet if necessary.
• To partake and co-ordinate the cleaning of bar, drawing room and library so that it is always of the highest order.
• To assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
• To liaise with the Resort Food and Beverage Manager in supporting professional drinks service and knowledge.
• To assist with implementation of any new policies, practices in order to ensure a continuous process of improvement within departments.
• To communicate effectively with the food service team and other departments and to assist when necessary or upon request by a Manager.
• To assist with the service of food as required to support the Restaurants and Front of House teams.
• To assist with drinks trainings for the team as required by Management in order to influence up-selling and suggestive selling.

ESSENTIAL REQUIREMENTS

• At least 12 months bar experience.
• UK passport/Pre-Settled Status
• Wine Knowledge
• Whisky and Gin Knowledge
• Cocktail Knowledge
• Passionate about Food