B2 – Decision Support Team Lead – Social Security Scotland

Job Description

We are offering an exciting opportunity to join the Decision Support Team, providing critical support to operational staff involved in decision making. This is a unique role that offers the chance to work collaboratively across Social Security Scotland and the Scottish Government, supporting complex and sensitive decision making activity.

Successful candidates will contribute to delivering a high quality service by providing expert, comprehensive Policy and Legal advice to operational colleagues, supporting decision making across Low Income Benefits and Disability Benefits. The role also involves maintaining Disability Benefits Decision Making Guidance, ensuring it remains accurate, clear, and up to date.

We are looking for someone who thrives in a varied role, has strong attention to detail, and enjoys problem solving. As part of the Decision Support Team, you will play a crucial role in supporting colleagues while upholding the organisation’s ethos that staff and clients are treated with dignity, fairness, and respect in all interactions.

Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland.

This includes people on low incomes, disabled people, carers, young people entering the workplace and to help people heat their homes. In this role you will be joining the Operational Delivery Profession, a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation delivering benefits to the people of Scotland, membership of the profession recognises the important role you will undertake.