B1 – Temporary Promotion – Team Manager – Glasgow – Social Security Scotland

Job Description

As a Team Manager for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. You will lead and coach a team of Client Advisors who engage with people through telephone calls, web chat, letter, email and provide a friendly and high standard of service. Team Managers play a crucial role in the organisation, ensuring our client facing operations and services perform in line with our objectives and values.

Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes, disabled people, carers, young people entering the workplace and to help people heat their homes.

This role is part of the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.