Audio Typist – Oral Health Directorate

Job Description

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

The department provides a full range of professional administrative, secretarial and clerical services which support clinical staff to deliver high quality, efficient and effective patient-centred care within Acute Services, in line with local and national standards.

Duration, Location, and Working Pattern

Permanent, Full time

Glasgow Dental Hospital, 378 Sauchiehall Street, Glasgow, G2 3JZ

Shift pattern – Monday – Friday

Key responsibilities

• Transcribe dictation from outpatient clinics, medical correspondence, reports, and discharge summaries.
• Enter and maintain patient data on clinical systems to support follow-up care.
• File clinic letters via Winscribe into the Clinical Portal (EPR).
• Maintain quality standards and meet typing turnaround times.
• Provide telephone cover for the department.
• Scan documents into the Clinical Portal.
• Process SCI Gateway referrals.
• Print all typed correspondence.
• Share responsibility for Health & Safety within the office.
• Participate in Personal Development Planning and Review.
• Comply with GDPR, Access to Health Records Act, Freedom of Information Act, and confidentiality legislation (e.g. Caldicott).
• Complete all required Statutory and Mandatory training.
• Promote and uphold NHS Scotland core values in daily work.
• Act as a role model for NHSGGC values, demonstrating professionalism, dignity, and respect.

Knowledge, training, qualifications and/or experience required to do the job

• Secretarial Studies certificate and advanced keyboard skills and accurate transcription speeds.
• Proven proficiency in English and medical terminology.
• Knowledge of PC Office software packages.
• Excellent organisational and communication skills.

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Shona Reid, Administration Manager

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHSGGC recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.