Assistant Manager

Job Description

Assistant Manager Duties

• Customer Service Excellence – Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations – Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development – Support in training, and managing staff, fostering a positive and high-performing work environment.
• Stock & Resource Management – Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety – Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Required Skills

• Leadership & Teamwork – Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
• Communication Skills – Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
• Problem-Solving & Decision-Making – Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
• Time Management & Organisation – Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
• Customer Service Skills – A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.

Benefits

On top of pay – also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistance Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.