Assistant Manager

Sales & Marketing

Stirlingshire

August 21, 2026

Permanent

Urgent

Job Title:Assistant Manager
Store: Bob and Berts Stirling
Job Type:Full-time (incl. weekends/early mornings)

Key Responsibilities Team Leadership & Training

Supervise Staff:Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
Training & Development:Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
Motivate & Coach:Foster a positive work environment, providing ongoing feedback and coaching to team members.
Scheduling:Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.

Operational Management

Day-to-Day Operations:Manage daily opening/closing procedures and ensure the store is clean, well-presented, and fully operational.
Inventory Management:Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
Equipment Maintenance:Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
Safety Compliance:Uphold all health, safety, and hygiene standards.

Customer Service & Sales

Customer Excellence:Build relationships with customers and resolve complaints or concerns promptly.
Driving Sales:Implement marketing initiatives, promote special offers, and drive sales targets.
Product Knowledge:Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.

Financial & Administrative Tasks

Cash Handling:Oversee cash management, till balancing, and daily bank deposits.
Financial Reporting:Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.

Qualifications & Requirements

Experience:2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
Barista Skills:Strong hands on knowledge of espresso brewing, milk steaming, and latte art.
Leadership:Proven capability to lead, motivate, and mentor a diverse team.
Communication:Excellent verbal and written communication skills.
Flexibility:Willingness to work flexible hours, including early mornings, weekends, and holidays.
Physical Strength:Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
Right to work in the UK

Why Join Us? (Benefits)

Network Team Ambassador – Edinburgh and Newcastle