Assistant Branch Manager

Job Description

Assistant Travel Agency Manager Edinburgh (outskirts) Salary – £28,000 – £30,000 DOE + bonus and benefits Mon-Fri (with 1 in 5 Saturdays 9am-12pm and time off in lieu)

We’re looking for a motivated, commercially minded Assistant Manager to join a successful independent travel agency. This is a hands-on role where you’ll support the day-to-day running of the branch, lead from the front with sales and help the team deliver an exceptional service to every customer.

The Role as an Assistant Manager:

• Assisting the Manager with the smooth day-to-day running of the agency
• Helping to deliver and achieve KPIs and sales targets
• Being proactive in driving sales performance across the team
• Leading by example, selling a wide range of holidays and travel products
• Motivating and supporting team members to maximise every sales opportunity
• Overseeing and assisting with the management of group sales and associated policies
• Supporting the training, coaching and ongoing development of team members
• Handling customer queries and escalations professionally
• Supporting rotas, workloads and general branch administration
• Ensuring company procedures and industry regulations are followed
• Proofing marketing projects and promotional material, ensuring accuracy and excellent attention to detail
• Supporting the Manager with new initiatives, promotions and opportunities to grow the business
• Stepping up to oversee the agency in the Manager’s absence

As an Assistant Manager, we’re looking for someone who:

• Has previous travel sales experience, ideally within a retail or independent travel agency environment
• Is a confident salesperson who enjoys leading from the front
• Has supervisory, senior consultant or management experience – or is ready to take that next step
• Is commercially aware and comfortable working towards KPIs and targets
• Can motivate, coach and support others
• Has excellent customer service and communication skills
• Is organised, proactive and able to juggle different priorities
• Has strong attention to detail, particularly when checking documentation and marketing material
• Enjoys being part of a close-knit, successful team

This is a fantastic opportunity to join a successful independent travel business where you’ll have the chance to make a genuine impact. You’ll enjoy plenty of variety, responsibility and the opportunity to develop your management career while still doing what you love – selling amazing holidays!