Appointments Officer

Job Description

Overview

An opportunity has arisen to join our small team supporting a single point of access for patients requiring the services of the Allied Health Professions (AHPs). As an appointments officer you will support the Fife-wide Musculoskeletal (MSK) Hub for Physiotherapy, Podiatry, and Orthotics. The hub supports multiple clinics and waiting lists remotely throughout Fife and handles approximately 34,000 patient calls per annum. This post predominantly supports the Podiatry service.

Responsibilities

The post holder will support the smooth pathway of referrals, clinic booking and clinician diaries.

Qualifications

A pleasant and approachable manner, excellent communication and listening skills and the ability to work under pressure is essential.

A level of English language competency and communication skills necessary to perform this role safely and effectively is required. You should be educated to the equivalent standard grade or have relevant experience.

Benefits

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Equal Opportunities

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.