Appliance Officer – Orthotics

Job Description

About the Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a comprehensive administrative service within the department to Orthotists, Consultants, Associate Specialists, Registrars, Junior Doctors, Nurse Specialists and Physiotherapists.

In this key role, you will:

• Provide a high quality administrative service to the Head of Profession for Orthotics and his team, Nurse Specialist teams, Physiotherapists and Orthotics Contractors to ensure efficiency in patient care.
• Respond to telephone and face to face enquiries from all staff groups, patients, relatives & carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Be responsible for managing out patient waiting lists, ensuring that the patient management system information is accurate and up to date to achieve waiting time targets.
• Arrange appointments for the appropriate Orthotic clinic and arrange transport to facilitate the patient journey.

What You’ll Bring:

• Understanding of a range of work procedures, all of which are non routine, requiring an intermediate level of theoretical knowledge.
• Expertise knowledge gained through experience of Government Prescription Charges and Exemption Categories.
• Expertise knowledge gained through experience of the range of administration procedures.
• Knowledge of software programmes.

What we Offer

• Annual leave – 35 days including public holidays.
• Generous NHS pension scheme.
• Annual incremental salary progression.
• Paid sick leave increasing with length of service.
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.