Allocations Officer

Job Description

We are currently working with a respected Housing Association in Glasgow to recruit an Allocations Officer on a temporary basis for a period of 3-6 months. This is an excellent opportunity for a housing professional with experience in allocations, housing applications and tenancy management to join a busy and customer-focused team.

Your new role

• Manage housing applications from initial enquiry through to allocation and tenancy commencement.
• Assess housing applications and ensure they are processed accurately in line with the organisation’s Allocations Policy.
• Maintain and update housing waiting lists and applicant records.
• Verify application information and supporting documentation.
• Match applicants to suitable properties and make offers in accordance with housing policy and procedures.
• Conduct applicant interviews and provide advice on housing options and rehousing opportunities.
• Liaise with housing management, tenancy sustainment and repairs teams to ensure properties are ready for let.
• Minimise void turnaround times by supporting the efficient allocation of available properties.
• Respond to enquiries from applicants, tenants and partner organisations, providing excellent customer service at all times.
• Work closely with Local Authorities, support agencies and external partners to meet housing needs within the community.
• Maintain accurate records and produce reports relating to allocations, lettings and waiting list activity.
• Ensure all work is carried out in accordance with housing legislation, GDPR requirements and organisational policies.

What you’ll need to succeed

• Previous experience working within a Housing Association, Local Authority or social housing environment.
• Experience managing housing applications, allocations, lettings or housing options services.
• Knowledge of housing legislation, allocations policies and best practice.
• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of accuracy.
• Experience maintaining housing records and working with housing management systems.
• Ability to manage a busy workload and prioritise competing demands.
• Experience using HomeMaster or a similar housing management system.
• Knowledge of homelessness legislation and housing options services.
• Experience working with choice-based lettings or common housing registers.

What you’ll get in return

• Immediate start
• 3-6 month temporary contract.
• Opportunity to gain valuable experience within a well-established social housing organisation.
• Supportive and collaborative team environment.
• Competitive hourly rate.