AI-Driven QA Manager for Risk & Customer Outcomes

Job Description

A leading financial institution in Glasgow seeks a Quality Assurance Manager to lead a dedicated team, ensure compliance, and enhance QA practices leveraging advanced data and AI tools. Candidates should have a minimum of 3 years in Quality Assurance and experience in Collections & Recoveries. The role involves stakeholder management, quality reporting, and continuous improvements. Offering a supportive culture and a comprehensive benefits package, including generous holiday and wellbeing initiatives. Join a progressive team focused on delivering premium experiences.