Admissions Manager

Job Description

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Managetheadmissionsteamat Edinburgh Zoo,deliver a safe,inclusiveand exceptional five-star visitor experience.

Maximiserevenue through ticket sales,admissionsdonations, Gift Aid,membershipandothersalesopportunities, achieving agreed targets.

Some of the things you’ll do:

• Manage the admissions team, receiving approximately 600k visitors annually
• Line management of the admissions team leaders and indirect management of Visitor Assistants
• Meet agreed targets for admission donations, Gift Aid, membership and other opportunities
• Proactively develop admissions procedures, maximising the use of ePos systems and functionality to drive efficiency and income
• Management of additional on-site ticketed opportunities
• Collaborate closely with teams across RZSS to ensure smooth and efficient daily operations
• Engage proactively with visitors to gather real-time feedback and contribute to continuous improvement initiatives
• Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis

What we’re looking for:

• Degree-level education or equivalent professional experience
• Strong understanding of the visitor attraction sector
• Strong understanding of ePOS and ticketing systems
• Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
• Budgeting and financial analysis
• Stakeholder engagement and relationship building
• Customer engagement and empathetic communication
• Management in a customer-facing or visitor attraction environment
• Duty management (ideally within a visitor attraction)

Whatyou’llget in return:

• Starting salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
• 34 days annual leave
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.