Administrator (Rehabilitation Assistant)

Job Description

Administrator (Rehabilitation Assistant)

Location: Hamilton, Scotland

Hours: 35-37.5 hours per week

Proclaim Care offers an opportunity for an administrator to join our team as a Rehabilitation Assistant. This office-based role requires commuting to our Hamilton office near Glasgow.

Summary of Essential Requirements

• Right to work in the UK
• Currently resident within the UK
• Willingness and ability to commute to Hamilton

Job Description

This role provides the opportunity to improve the lives of service users by working collaboratively with clinically qualified Rehabilitation Managers to deliver exceptional care through efficient case coordination, accurate documentation and proactive communication with all stakeholders.

Duties

• Providing administrative and coordination support to Rehabilitation Managers to ensure efficient case management and positive client outcomes.
• Coordinating appointments, services and funding requests, maintaining compliance with processes and service level agreements (SLAs).
• Liaising with multidisciplinary stakeholders including service users, service providers, insurers, solicitors and healthcare professionals.
• Preparing and issuing accurate documentation, referral letters and reports in line with company standards.
• Managing case files and databases to ensure up-to-date, accurate information and compliance with internal procedures.
• Monitoring and progressing tasks, prioritising workload to meet KPIs and customer specifications.
• Supporting Rehabilitation Managers with arranging services, equipment, travel and adaptations for service users.
• Contributing to continuous improvement and participating in professional development activities.

Full role profile will be provided during the application process.

Person Specification

This position would ideally suit an individual with administrative experience who has worked as a personal assistant, medical or legal secretary and has experience handling confidential information. Full training will be provided.

Key Competencies

• Ability to work well under pressure.
• Flexible and solution-focused approach.
• Ability to meet and manage deadlines and adhere to service levels.
• Accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Excellent organisational and administrative skills.
• Confidence with utilising IT software packages.
• Ability to work independently and as part of a team.
• A kind and empathetic approach.
• Alignment with company values.

Adjustments

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during the application process.

Benefits

• Compensation: Competitive salary, pension scheme with employer contribution and company profit share.
• Incentives: Referral and recruitment incentive schemes.
• Work-Life Balance: 32 days of annual leave (inclusive of bank holidays) and an extra Wellbeing Day.
• Flexible Working: Flexible working opportunities, including altered/compressed hours or working from home as appropriate.
• Wellbeing: Private online GP service, Employee Assistance Programme, access to mental health first aiders, Menopause Champions, Health & Wellbeing Forum, voucher scheme for discounts.
• Social Events & Team Building: Virtual and in-person events, annual conference with awards.
• Continuous Growth: Training Academy courses, CPD opportunities, team development days.
• Expert Guidance: Mentoring and supervision.
• Give Back: Company-sponsored local sports teams, charitable events and Give Back Days.