Administrator / Operations Agent (38)

Administration
Highland
July 26, 2026
Permanent
Urgent

Job Description

About the Role

GR Employment is recruiting for an Operations Agent role at a client site in Inverness. This position offers a temporary to permanent pathway within a dynamic service centre environment. You will be the first point of contact for customer queries, providing exceptional service to both internal and external stakeholders.

Key Responsibilities

  • Deliver high-quality customer service as the primary contact for frontline queries
  • Act as Service Centre Receptionist, welcoming visitors professionally
  • Provide administrative support using Microsoft Office applications
  • Carry out light warehouse tasks as required
  • Support the wider operations team to maintain smooth site operations
  • Use Microsoft Excel, Outlook, and Teams for daily tasks

What We’re Looking For

  • Excellent written and verbal communication skills
  • Strong interpersonal abilities
  • Good working knowledge of Microsoft Excel, Outlook, and Teams
  • Ability to work in a fast-paced, varied environment
  • Willingness to undergo security screening including a 5-year history check and UK criminal record check

Shift

  • Monday – Friday: 10:30 to 19:00, 30 minutes unpaid break
  • Shift premium: extra £2.80 per hour after 7:00pm
  • Saturday premium: extra £1.22 per hour; Sunday premium: extra £2.27 per hour

Location

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