Account Manager

Sales & Marketing
Lanarkshire
July 17, 2026
Permanent
Urgent

Job Description

The Sales Department exists to create and grow relationships with our customers, to deliver a sector leading Customer Experience before, during and after the procurement process and to provide a sales turnover and margin contribution to the business.

The Role

To develop relationships with our customers at all levels to facilitate the organic growth targets of the business.

Key Tasks

  • Develop relationships at all levels with our key customers/targets
  • Develop sales plans to target customer groups
  • Utilise account planning processes to create informative customer profiles
  • Customer site visits to maintain relationships at site level
  • Resolution of any customer issues to maintain long term relationships
  • Promotion of new products and services to customer sales and commercial departments
  • Feedback on market intelligence linked to customers and competitors
  • Take ownership of the key account through sales, estimating, production, customer care & contract
  • Be the link between customer site and customer office environments
  • Key Contact for all stakeholders within key accounts

Skills

  • Understand selling as a process – Management of sales funnel
  • Can demonstrate a good understanding of the design process
  • Good planning and organisational skills
  • Ability to upsell when the opportunity arises
  • Can communicate well using a variety of mediums that include, visual, auditory and written.
  • Ability to defend company position while acknowledging the need for resolution
  • An inherent strong team ethic approach
  • Has the ability to decipher technical drawings
  • Computer literate with sound experience of Powerpoint, Excel, MS Project, Word and Outlook

Knowledge

  • Kitchen, Bedroom, Bathroom furniture product knowledge is useful but not essential
  • Knowledge of the house building industry is an advantage
  • Knowledge of customer procurement, negotiation and contract management
  • Build and maintain product knowledge and awareness of competitor activity and pricing
  • Build and maintain key account profile information

Experience

  • Previous experience working within a sales or sales service environment in the KBB furniture industry
  • Understand range selling to provide the complete package
  • Has established and maintained strong customer relationships
  • Can demonstrate sales and product differentiation through service
  • Has worked within the structure of an ERP system
  • Understands the critical link between customer service and sales

Qualifications

  • Educated to Higher Level
  • Preferable in-house or external sales training

Location

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