Job Description
Based: West Lothian (Hybrid)
Escape Recruitment Services Commercial Division are currently recruiting for a technical distribution organisation based in the West Lothian area.
We have an excellent opportunity for an Account Manager to join their Sales team on a permanent basis. This will be a site-based sales role with the opportunity to work hybrid. You will provide account management responsibilities for a portfolio of key customers, you will provide product information, availability and pricing whilst building strong relationships in order to identify sales opportunities and increase customer spend.
Responsibilities Include
- Build and maintain relationships with customers, gaining a clear understanding of their business needs and future forecasting
- Work closely with internal Stakeholders to understand business sales strategy and identify opportunities to grow customer accounts
- Provide technical product specification, availability and pricing
- Manage and follow up on sales quotations
- Provide exceptional levels of customer service
- Liaise and negotiate with internal teams including distribution, quality, procurement, logistics etc
- Drive regular customer review meetings
- Point of contact for customers throughout lifecycle of sales process right through to delivery
- Achieve sales KPI’s and revenue targets
- Identify opportunities for new business development including scoping out markets and contacting new customers
- Monitor competition activities and pricing to support business commercial decisions and strategy
Person Required
- Experience of working in a similar account management &/or sales role which should include account planning and development
- Able to demonstrate past sales success and achieving targets
- Exceptional communication skills with the ability to build relationships remotely over the phone and face to face with customers and internal teams
- Ability to take ownership of tasks and use initiative, with a flexible approach to support in a team environment
- Confident, resilient and able to work in a fast-paced environment
- Confident IT skills including MS Office, CRM, ERP systems
