3rd Line Network Engineer – LAN & WiFi (Aruba)

I.T. & Communications
Midlothian
April 30, 2026
Permanent
Urgent

Job Description

DIVISION/BUSINESS UNIT: Networks OFFICE BASE: Edinburgh / Hybrid Role Overview

We are looking for an experienced2nd / 3rd Line Network Engineerwith a strong focus onLAN and Wireless networking, ideally with hands-on experience ofAruba technologies. This role combinesoperational support(fault tickets and escalations) withproject work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellentcustomer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.

As a minimum you may be called upon to undertake all or some of these activities as required

Operational Support

  • Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
  • Manage and progress fault tickets through to resolution within agreed SLAs.
  • Perform root cause analysis and implement permanent fixes.
  • Produce clear technical notes, incident reports, and documentation.
  • Provide 2nd and 3rd line support for LAN and WiFi networks.

Projects & Change

  • Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
  • Carry out network changes in line with change management processes.
  • Work closely with customers during project delivery, from planning through to handover.
  • Support and deliver network projects, including upgrades, migrations, and new deployments.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
  • Maintain a professional and customer-focused approach at all times.
  • Act as a trusted technical adviser to customers.

Knowledge / Skills / Background / Qualifications

  • Proven experience in a 2nd or 3rd line network engineering role.
  • Strong knowledge of LAN and WiFi technologies.
  • Experience working with ticketing systems and incident management processes.
  • Experience supporting network-related projects alongside BAU support.
  • Strong documentation and communication skills.

Solid understanding of:

  • Switching & VLANs
  • Wireless standards (802.11)
  • Network security fundamentals
  • Troubleshooting complex network issues

Desirable (Ideally)

  • Experience in customer environments (MSP or enterprise).
  • Relevant certifications (e.g. Aruba, Cisco, or equivalent).
  • Hands-on experience with Aruba networking products, including:
    • Aruba Wireless Access Points & Switches
    • Aruba Airwave
    • Aruba Central
    • Aruba ClearPass

Working Arrangements

  • You must be based in Scotland and able to travel when required.
  • Hybrid Home / Our Edinburgh office.
  • Customer sites (primarily within Scotland but may include other sites within the UK on occasion).

Personal Attributes

  • Strong problem-solving mindset.
  • Calm and methodical when dealing with incidents.
  • Customer-focused with excellent interpersonal skills.
  • Able to balance support workload with project delivery.
  • Self motivated and comfortable working remotely part time.

Location

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