Job Description
Join our team as a 1st/2nd Line Support professional in the Technology & Telecoms industry. You will play a vital role in providing technical support and ensuring smooth IT operations within the organisation.
Client Details
This organisation is a well-established small-sized enterprise within the Technology & Telecoms industry. They are committed to delivering reliable IT services and solutions to their clients while maintaining a professional and supportive work environment.
Description
- Provide first and second-line technical support to resolve IT-related issues effectively.
- Manage and prioritise support tickets, ensuring timely resolution and high customer satisfaction.
- Assist with hardware and software installations, configurations, and updates.
- Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
- Maintain accurate and detailed records of support requests and resolutions.
- Collaborate with other team members to improve IT processes and systems.
- Ensure compliance with company IT policies and procedures.
- Provide guidance and support to end-users on IT best practices.
Profile
A successful 1st/2nd Line Support should have:
- Strong technical knowledge of hardware, software, and networking concepts.
- Experience providing IT support in a professional environment.
- Proficiency in troubleshooting and problem-solving technical issues.
- Effective communication skills to assist users and collaborate with colleagues.
- Ability to work independently and manage priorities efficiently.
- Familiarity with IT service management tools and practices.
- Relevant certifications or qualifications in IT or related fields.
Job Offer
- Competitive salary ranging from 26000 to 38000
- Permanent position within a growing organisation in the Technology & Telecoms industry.
- Opportunities for professional development and skill enhancement.
- Comprehensive benefits package.
If you are ready to take the next step in your career as a 1st/2nd Line Support professional, apply now and join a respected organisation in the Technology & Telecoms sector.
