davissofia408

Hello, I went into the United Airlines Nairobi Office to make some last-minute alterations to my travel. The woman behind the desk surprised me by smiling warmly and taking care of things quickly. For my international leg, she even offered me advise on baggage allowances. It wasn’t like working with a computer; it seemed intimate. Their patience and human connection were really appreciated. I give them a huge thumbs up for the way they handled everything!