Business Energy Account Resolution Specialist

Job Description

British Gas in Edinburgh is seeking a Business Customer Resolution Agent to own end-to-end customer accounts, investigate complex queries and help retain and grow relationships across a large portfolio. You will work in a small, empowered customer pod, handling account queries, debt conversations and tenancy changes, with hybrid work after training and a 37-hour week.

The role combines quality, compliance and customer outcomes, offering a supportive culture and a clear path to deliver the right