Customer Support Associate – Incident & Service Desk

Job Description

Proact IT (UK) Ltd in Glasgow is seeking a Customer Support Associate to join the Service Operations – Support team. You will monitor events, triage incidents, and coordinate resolutions with internal teams and vendors to maintain service stability and a positive customer experience.

You will work within ITIL processes, handle incident management and service requests from first engagement to resolution, and have opportunities to progress into Technical Support and Engineering roles.