Hotel Operations Manager

Hospitality & Tourism
Ayrshire
September 3, 2026
Permanent
Urgent

Job Description

Operations Manager Fairfield House Hotel, Ayr

We’re looking for an Operations Manager to oversee the day-to-day operation of Fairfield House Hotel. You’ll lead our operational teams, maintain consistently high standards and help deliver efficient service and memorable guest experiences.

Part of the award-winning RAD Hotel Group, Fairfield House Hotel offers accommodation, dining, weddings, private functions and corporate events in a peaceful seaside setting in Ayr. Across RAD Hotel Group, our venues have their own distinct character while sharing the same commitment to quality, passion and genuine care for our guests and people.

What you’ll be doing

  • Overseeing daily hotel operations and ensuring smooth, efficient service across all departments.
  • Leading, supporting and developing departmental managers and the wider hotel team.
  • Taking ownership of operational performance, including service standards, financial targets and guest satisfaction.
  • Managing staffing levels, rotas, labour costs and other operational expenditure in line with budgets and business forecasts.
  • Reviewing guest feedback, including online reviews, and implementing appropriate improvements.
  • Supporting the successful delivery of accommodation, restaurant, bar, corporate event and private function operations.
  • Maintaining high standards of health and safety, legal compliance, cleanliness and presentation throughout the hotel.
  • Working closely with senior management to increase revenue, control costs and improve profitability.
  • Acting as a visible, hands-on leader and resolving operational or guest-service issues effectively.

What we’re looking for

  • Previous experience as an Operations Manager, Hotel Manager or strong food and beverage experience
  • Strong leadership skills and the ability to motivate, support and develop teams.
  • Excellent communication, planning and organisational skills.
  • A proactive, hands-on approach and sound problem-solving and decision-making abilities.
  • Commercial awareness, with experience of managing budgets, labour costs and performance targets.
  • A genuine commitment to excellent service and memorable guest experiences.
  • The ability to work effectively in a busy hospitality environment and manage competing priorities. tag but no closure. We need to produce a valid JSON response with the correct FinalAction, FormattedDescription, and IsExpired. We need to carefully produce the entire description string fully. The assistant truncated it. We must provide the full string with all lines and correct JSON. Let’s reconstruct the full description carefully. Input: Operations Manager Fairfield House Hotel, Ayr

    We’re looking for an Operations Manager to oversee the day-to-day operation of Fairfield House Hotel. You’ll lead our operational teams, maintain consistently high standards and help deliver efficient service and memorable guest experiences.

    Part of the award-winning RAD Hotel Group, Fairfield House Hotel offers accommodation, dining, weddings, private functions and corporate events in a peaceful seaside setting in Ayr. Across RAD Hotel Group, our venues have their own distinct character while sharing the same commitment to quality, passion and genuine care for our guests and people.

    What you’ll be doing

    • Overseeing daily hotel operations and ensuring smooth, efficient service across all departments.
    • Leading, supporting and developing departmental managers and the wider hotel team.
    • Taking ownership of operational performance, including service standards, financial targets and guest satisfaction.
    • Managing staffing levels, rotas, labour costs and other operational expenditure in line with budgets and business forecasts.
    • Reviewing guest feedback, including online reviews, and implementing appropriate improvements.
    • Supporting the successful delivery of accommodation, restaurant, bar, corporate event and private function operations.
    • Maintaining high standards of health and safety, legal compliance, cleanliness and presentation throughout the hotel.
    • Working closely with senior management to increase revenue, control costs and improve profitability.
    • Acting as a visible, hands-on leader and resolving operational or guest-service issues effectively.

    What we’re looking for

    • Previous experience as an Operations Manager, Hotel Manager or strong food and beverage experience
    • Strong leadership skills and the ability to motivate, support and develop teams.
    • Excellent communication, planning and organisational skills.
    • A proactive, hands-on approach and sound problem-solving and decision-making abilities.
    • Commercial awareness, with experience of managing budgets, labour costs and performance targets.
    • A genuine commitment to excellent service and memorable guest experiences.
    • The ability to work effectively in a busy hospitality environment and manage competing priorities.
    • Professional conduct and a positive, approachable manner.

    What we offer

    • Salary is highly competitive and negotiabledepending on experience
    • Gratuities paid every four weeks
    • Staff discounts across all RAD Hotel Group venues
    • Complimentary use of Leisure Club and facilities
    • Uniform provided or allowance
    • Staff meal while on duty
    • Training and career-development opportunities
    • Birthday and long-service incentives
    • 28 Days Holiday

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Location

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