Service Desk Engineer – Hybrid IT Support & Customer-First Tech

Job Description

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base. You will be the frontline for incidents, providing proactive communication and technical guidance while maintaining a strong customer focus.

Hybrid work is offered with a preference for regular attendance at the Durham or Glasgow offices. You will join a global team, with shifts including weekend coverage and involvement with the Australian team.