Guest Experience Supervisor Flexible Hours & Upsell

Job Description

The Gleneagles Hotel in Edinburgh is seeking a Guest Experience Supervisor to lead the on-shift Guest Experience team with hands-on involvement. You will build strong relationships with guests and members, ensuring every interaction is memorable and personalised, while guiding your team to deliver exceptional service.

Responsibilities include managing day-to-day operations, coordinating check-ins and reservations, and identifying unique touches to enhance stays.