Operations Controller
Job Description
Location: On site / Dumfries, UK
job type: Permanent / Full-time
Sector and subsector: Security General
AnnualFixed salary:£ 33000.00
Description
Due to 20% growth in the last 12 months, we are delighted to be recruiting an Operations Controller.
This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.
What We Offer:
- Baseline Salary of 33k P/A (with optional overtime)
- 4 on 4 off Shift Pattern (night shifts)
- 42 hours per week, with regular overtime opportunities.
- Full training of company systems and processes
- Smart uniform provided
- Career progression and personal development opportunities
Duties and Responsibilities:
- Manage and coordinate daily operations and staff scheduling
- Supervise and support front line operational teams
- Monitor patrol equipment and performance
- Manage time and attendance systems
- Respond to incidents including key holding and alarm activations
- Participate and advise in development of staff and strategic planning
- Monitor and oversee contingency planning of manpower
- Ensure compliance with Health & Safety procedures
- Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
- Address and resolve customer and client queries professionally
- Liaise with internal teams to maintain accurate systems and data
- Ensure staff hours are manged in line with the European working time directive
Candidate Requirements:
- Full clean UK Driving licence essential
- Front line SIA licence Desirable however training can be provided to the right candidate
- A good understanding of Microsoft Office (Word, Excel, and Outlook)
- Flexible and reliable approach
- Strong interpersonal skills and an ability to collaborate at all levels
- Excellent written and verbal communication skills, in the English language
- Must be able to work as part of a team
