1st Line IT Service Desk Analyst: Customer-Focused Support

Job Description

A role for an IT Service Desk Analyst based in Edinburgh, providing 1st line ICT support to a large user base on the SCOTS platform. You will offer technical guidance to project teams and support desktop and mobile services as part of ITSS.

The team operates standard hours with a two-day minimum in the office per week and occasional travel to Scottish Government buildings; the role focuses on fast, user-centred support and helping to improve ICT service delivery.