Customer Service Manager: Own Your Centre, Drive Excellence

Job Description

IWG plc is seeking a Customer Services Manager to oversee the day-to-day operations of our centre and drive exceptional service. You will manage a small team, hit targets, upsell where appropriate and ensure every customer leaves with a positive impression of our brand.

Ideally you have led a customer-focused site such as a flexible workspace centre, store or restaurant, with a mindset of ownership, resilience and ongoing improvement. The role offers sociable hours and career development.