Support Engineer – FLK14487

Job Description

An exciting opportunity has arisen for an ICT Support Engineer within.

Infrastructure, Collaboration & Technology

Based in the Foundry, Falkirk.

Core Systems Enterprise Network & Cyber Security

Our Core Systems arm manages the servers and key computer systems the Council depends on every day. Think of us as the caretakers who keep all the important machinery running in the background – updating things, fixing problems quickly, and ensuring systems stay healthy.

Key Responsibilities

• Support the hardware and platforms that host Council systems

  We look after all the physical servers and cloud platforms that Council applications run on, making sure they have enough power, storage, and resources to work properly.

• Support and administer the email system

  Email is one of the Council’s most critical tools, and it requires specialist care. We manage the servers, security, and day to day operation of the email platform, so that messages reach the right people safely.

• Back up Council data

  We take regular copies of all server and important cloud data, so if something goes wrong – like accidental deletion or system failure – we can restore information quickly.

• Provide specialist support for applications that need extra attention

  Some services rely on complex or bespoke systems. We help maintain these, troubleshoot issues, and work with suppliers when needed.

• Identity Management

  We manage digital identities (user accounts), ensuring individuals can securely access the systems, applications, and services required for their role, while maintaining appropriate access controls and permissions.

• Support the central servers that manage printers and multi-function devices

  Printing relies on central systems too. We look after the servers that keep printers, scanners, and copiers working across the Council.

You should ideally be educated to a degree level, withextensive IT experience. You will have highly developed communication skills and experience in customer and supplier management.

For Further Information, please contact Andrew Hulett on