Client Service SME: Complex Journeys & Resolution

Job Description

JPMorgan Personal Investing in Edinburgh is seeking a Client Service Subject Matter Expert to own complex client journeys from handover to resolution and deliver a high-quality experience across phone, email, and chat. You will work with Operations, Transfers, Product, Tax, Compliance, and Technology to resolve issues and maintain accurate case notes.

The role requires strong communication, end-to-end ownership, and resilience in a fast-paced financial services environment, with a focus on