Microsoft IDS & 2nd/3rd Line Support Engineer

Job Description

Head Resourcing Ltd. is seeking an IDS Engineer (Infrastructure & Digital Services) to join a Glasgow-based public sector IT operations team.

The role focuses on delivering 2nd/3rd line technical support within a multi-partner Microsoft environment, maintaining core infrastructure services and contributing to digital service improvements. You will troubleshoot across Microsoft 365, Intune, Windows, Active Directory and related infrastructure, manage incidents via ServiceNow, and collaborate with