Customer Support
Job Description
- You’ll start your journey in one of our branches, providing face to face support to customers.
- Handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- Adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
Requirements
- A minimum of 12 months customer service experience
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Core Competencies
Demonstrates strong customer service skills with a focus on empathy and relationship building, ensuring customers receive tailored support and guidance. Committed to delivering exceptional service and collaborating effectively with team members to meet customer needs.
Highest-signal resume keywords
- Customer Service Experience
- Empathy
- Relationship Building
- Collaboration
- Digital Banking Support
ATS Optimization Keywords
Soft Skills
- Communication
- Integrity
- Care
- Adaptability
- Teamwork
Industry Keywords
- Customer Support
- Financial Services
- Fraud Resolution
- Vulnerable Customer Support
Tools & Technologies
- Online Banking
- Mobile Banking
