Customer Service Assistant-NorthLink Ferries
Job Description
Customer Service Assistant-NorthLink Ferries
NorthLink Ferries, Stromness Ferry Terminal, Stromness, OrkneyKW16 3BH
Full Time, Permanent role
35 hours per week, across Monday
Customer Service Assistant
NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Full Time, Permanent role
35 hours per week, across Monday
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
Competitive salaries with annual reviews
Up to 6% contributory pension scheme.
25days annual leave plus bank holidays. Pro rata
A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme,Simply Health Plans,Annual Leave Purchase Scheme, free flu vaccinesand more.
Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Proud member of the Disability Confident employer scheme
Customer Service Assistant-NorthLink Ferries
Company: Serco Limited Salary: £28275-28275 per annum Hours: Full-time Location: Orkney, KW16 3BH Job type: Permanent Posting date: 3 Aug 2026 Closing date: 2 Sept 2026
Summary
Customer Service Assistant
NorthLink Ferries, Stromness Ferry Terminal, Stromness, OrkneyKW16 3BH
Full Time, Permanent role
35 hours per week, across Monday
Customer Service Assistant
NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Full Time, Permanent role
35 hours per week, across Monday
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
Competitive salaries with annual reviews
Up to 6% contributory pension scheme.
25days annual leave plus bank holidays. Pro rata
A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme,Simply Health Plans,Annual Leave Purchase Scheme, free flu vaccinesand more.
Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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