Student Services Administrator

Administration
Midlothian
August 16, 2026
Permanent
Urgent

Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Hours: 28 hours and 36min per week (0.8FTE)

Contract: Open Ended

Ref: CVHD00069A

The Student Services Administrator acts as first point of contact for students, staff and third parties, often having to deal sensitively with enquiries and referrals to services. The Student Services Administrator provides administrative support to all Student Services’ Units, in addition to managing and booking the Student Services’ meetings rooms as per requests for their use. Excellent customer service, sensitive handling of student enquiries and an attention to detail are all essential skills for the position. Given changing demands over the academic year the post will be located at Student Services reception as well as carrying out work for the wider Student Services Team.

With relevant experience of working in a public facing environment and a qualification to HNC level or equivalent, you will have a good understanding of student issues and concerns, enjoy working as part of a team and have an awareness of the issues surrounding confidentiality and data protection. You will have excellent written and verbal communication skills and the ability to produce a wide variety of documents and materials in both paper and electronic/web formats. You will also have knowledge of the full range of MS software. You will enjoy working with a wide variety of people and have a proven ability to manage a diverse set of tasks whilst providing an empathetic public face to clients.

The closing date for this position is 23:59 on Sunday 23rd August 2026.

Please note, this vacancy may close earlier than the stated closing date if we receive a high volume of applications.

  • This role does notmeet theminimumrequirements set by UKVI to enable sponsorship of migrant workers. Therefore, wecannotprogressapplications from candidates who require sponsorship to work in the UK.
  • Queen Margaret University is committed toequalityofopportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds. Please have a look at our Diversity, Wellbeing and Inclusion Calendar
  • We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU. Find out more about Athena SWAN here
  • We havea number offamily friendlypolicies and are happy to consider job share applications.
  • We are a Disability Confident Employer, should you require any specific arrangements during the recruitment process please contact Human Resources on

Location

Related Jobs