Helpdesk Team Lead – On-Call & Team Growth

Job Description

OCS UK & Ireland is seeking a Senior Helpdesk/Team Leader to manage daily operations and drive performance across the service team. The role includes on-call rotation, KPI reporting, and coordinating with stakeholders to ensure timely resolution of tasks.

You will lead a small team, conduct regular 1-2-1s, maintain staff records, and champion continuous improvement while ensuring adherence to UK work eligibility and company policies.