Assistant Performance Analyst

Job Description

Together we are Trusted to Serve Scotland

Assistant Performance Analyst Corporate Data & Compliance – Data Security Team

An opportunity has arisen for an Assistant Performance Analyst to support Scottish Water in ensuring we efficiently manage our information and records. The role supports the management of digital information and records stored in SharePoint and across our Microsoft 365 (M365) platform, and physical records held in our records stores. You will work with a wide range of business area to help ensure information and records processes are delivered effectively, requests are managed within service levels, and colleagues receive practical support and advice. This role sits within the Data Security team, offering opportunities to broaden your knowledge and develop cross skilling across a range of information disciplines, while supporting wider team activities where required.

What you’ll do

• Manage Data Security team mailboxes and ServiceNow queues, helping to ensure requests and activities are allocated and progressed on time.
• Monitor team activities and highlight any risks to service levels or internal deadlines.
• Support records management work, including digital and physical records tasks, and provide advice within agreed timescales.
• Help deliver information and records processes consistently and identify opportunities for improvement.
• Work as part of a wider team to support effective information management across the organisation.
• Undertake work at the physical records store near Stepps, which will involve time on site and physical activity as part of records handling processes. The activity includes handling boxes on shelving at a height of up to c3m.

What you’ll need

• Interest in Microsoft 365, information management and records management.
• Good stakeholder management skills and the ability to work collaboratively with others.
• Strong organisation skills and the ability to manage competing tasks and deadlines.
• Knowledge of M365, information management and records management is required, and the successful candidate will be supported to continue building their knowledge in post.
• Driving licence essential as you will occasionally collect and deliver records to other Scottish Water offices.

Looking out for you

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family friendly policies around adoption, maternity, and parental leave. And for the everyday we embrace flexible working. For your future, there’s our pension (the ‘know what you’ll get when you retire’ kind), as well as life assurance.

As for some nice extras, you will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not so small print

• This role will be a Grade4.
• If you’re new to Scottish Water, you’ll join us on a starting salary of £31,640.
• Performance driven pay progression would then allow you to move through the range to a maximum of £36,460.
• The role is based at Balmore WTW to the North of the Glasgow area (which is where the records store is located) and attendance at the store will be required – likely to be 2 3 days per week.
• Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre employment screening, e.g. referencing, criminal record checks, licence checks, etc. These checks are conducted on our behalf by a third party.
• You may be subject to Drug & Alcohol testing in line with our policy.
• As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you’ll need to commit to moving here within your first three months.

Additional Information

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About Scottish Water

Working at Scottish Water you’ll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide.

We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland.

We’re passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive.

Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.

For further information on how Scottish Water manages your data, please see the Privacy Notice here: Data Protection – Recruitment Privacy Notice.