Customer Service Advisor – Retail experience welcome
Job Description
Job Specifics
- Reference No: SD090
- Location: Cambuslang
- Hours: Full Time 6 Month Contract – Temp to Perm One late shift (12.00pm-8.00pm) every two weeks, which can be worked from home & one Saturday in 10, can also be worked from home and is paid at a 25% uplift. There may also be a few 10.00 am – 6.00 pm shifts too. Monday-Friday, 37 hours per week (8.00am-4.00pm)
- Salary: £13.29, increasing after 6 months
- Closing Date: Friday 14th August 2026
- Why you should apply for this role: Job security, training opportunities, and a positive work environment.
Job Overview
- No more standing all day – this is a desk-based role.
- Set hours, so you can actually plan your week.
- No late-night or lone-working shifts.
- The same customer-facing skills you already use daily – just over the phone instead of across a till or shop counter.
What’s on Offer
- Full training and ongoing development.
- Career progression opportunities.
- Company pension scheme.
- Generous holiday entitlement.
- Supportive and professional working environment.
Main Duties & Responsibilities Key Tasks
- Answering customer calls, emails and online queries – same as handling customers in-store, different channel.
- Sorting out problems and following them through to a resolution.
- Keeping customer records accurate and up to date.
- Working with colleagues to keep service standards high.
Employer Expectations Skills/Knowledge/Experience
- Experience dealing with customers face-to-face – retail, hospitality, leisure, or similar.
- Comfortable talking to people and handling difficult conversations calmly.
- Able to juggle more than one thing at once.
- Computer skills – happy to learn new systems.
Qualifications/Tickets/Licences Required
