Health Club Receptionist
Job Description
At Bowfield, ourHealthClubReceptionists are the heartbeat of theclub- the first smile our members see in the morning and the friendly face that helps them throughout their visit.
What you’ll be doing:
- Opening thecluband creating a positive first impression every day
- Greeting members and guests with genuine warmth and professionalism
- Delivering excellent customer service and resolving queries or complaints with care
- Assisting with membership administration and compliance tasks
- Handling bookings for classes, crèche, and Active Kids activities
- Answering calls and emails efficiently and with a personal touch
- Carrying out tours for new members and signing them up with enthusiasm
- Completing membership tasks using our systems with accuracy
- Supporting daily audits and ensuring compliance is maintained
- Keeping theclubto the highest standards of cleanliness and presentation
- Taking pride in close-down and cleaning duties at the end of each shift
What we’re looking for:
- A naturally friendly and approachable person who thrives in a member-facing role
- Strong customer service skills with the ability to handle conflict calmly and professionally
- Organised, reliable, and confident using booking and membership systems
- A team player with a passion forhealth, fitness, and delivering a great member experience
Why join us?
At Bowfield, we’re more than aclub- we’re a community. You’ll be part of a supportive team where your contribution really matters, with opportunities to grow your skills and career in a premiumhealthclubenvironment.
Here’s what we offer:
- Profit-sharing opportunities – share in the success you help create.
- Free gym membership and discounts across the Manorview Group.
- On-site parking, discounted food & beverage, and exclusive team perks.
- Regular company events and team recognition.
- Ongoing training, coaching, and development tailored to your goals.
