Service Support Manager

Other
Glasgow
August 4, 2026
Permanent
Urgent

Job Description

Join Mitie – the future of high performing places.

ROLE: Service Support Manager

HOURS: Monday to Friday, 45 hours

LOCATION: Mitie – Glasgow – Rutherglen – 35 Duchess Road

We’re looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Role Responsibilities:

  • Build strong relationships with contract clients and conduct audit inspections.
  • Monitor performance against SLAs and cleaning specifications.
  • Manage daily employee wages and ensure Health & Safety compliance.
  • Follow statutory Fire and Safety regulations to mitigate risks.
  • Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we’re looking for:

  • Previous management experience in soft services/cleaning within facilities management.
  • Excellent customer service and communication skills.
  • Strong organisational and time management abilities.
  • IT literacy, especially in Microsoft Office.
  • Full UK clean driving licence (company car provided).
  • IOSH Health & Safety qualification desirable.

What we offer you:

  • Access to a virtual GP for you and your household.
  • Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
  • Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.

There’s a place for you at Mitie, join us today!

Location

Related Jobs