Branch Manager
Job Description
“It’s a great place to work. The team is incredibly supportive, and management is always open to new ideas and feedback. We have a real passion for travel here, and it shows in the quality of the trips we plan for our clients. It’s a rewarding feeling to help people make memories that they’ll cherish for a lifetime.”
Aimee
Branch Manager
Basic Salary DoE + Bonus Scheme + Benefits
Forres Branch
Full-time position
Minimum 2 years travel experience
As Branch Manager, you will lead, motivate, and develop your team to deliver exceptional service and achieve sales growth. You’ll oversee daily operations, drive performance, and ensure every client enjoys a seamless customer journey.
Key Responsibilities:
- Leadership & Team Development: Recruit, train, and coach travel advisors; conduct PDPs and regular check-ins; manage rotas, holidays, and performance.
- Sales & Business Growth: Set and monitor sales targets, plan sales-driving activities, implement new business ideas, and authorise discounts.
- Marketing & Promotion: Manage promotional materials, website offers, and social media posts to maximise engagement.
- Customer Experience & Compliance: Oversee CRM management, ensure timely lead follow-up, resolve complaints, and maintain high service standards.
- Operations & Reporting: Monitor refunds, overdues, audits, and branch performance; ensure health & safety compliance; communicate key updates from head office.
What’s in it for you?
Always
Increasing with length of service
Discounts
On Food & Drink
